FAQ

WHEN DO YOU RESTOCK YOUR ITEMS?

We are quite active on Instagram, where we post updates and news about restocked items as well as new drops. Follow us to stay in the loop! You can also subscribe to our newsletter to be the first to know.

WHY IS INTERNATIONAL SHIPPING SO EXPENSIVE?

We understand your concern! We wish there was something we could do about this. Unfortunately, shipping costs are generally higher for small businesses because we don't receive the discounted rates that larger companies do. 

6/21/24 Update: Great news! We are now able to offer discounted shipping worldwide. Most of our international shipping rates are now around 15 USD, regardless of the order amount. We hope this makes our products more accessible to our global customers :) 

WHERE AND HOW ARE YOUR PRODUCTS MADE?

All of our products are designed in-house and hand-crafted by skilled artisans designated by our company in Korea. We intentionally produce a limited quantity of items and avoid bulk orders to maintain high-quality and uniqueness. 

HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY FOR AN INTERNATIONAL SHIPMENT? 

Duties and taxes are determined by the customs office of the respective destination country. Therefore, it's difficult to estimate the specific amount you'll need to pay. When your shipment reaches the customs office of your country, they will contact you directly to request payment based on the value of your purchase. TPP does not take any responsibility for customs charges, fees, etc. Please refer to your shipping policy for more detail. 

For any additional questions, drop us an email at info@thepebbleparc.com!